Privacy policy

INFORMATION ON THE PROTECTION OF PERSONAL DATA

As Carpetdocia, we place great importance on the secure and lawful processing and storage of your personal data in accordance with Law No. 6698 on the Protection of Personal Data ("Law"). We would like to inform our customers regarding the purpose, method, and legal basis of collecting, processing, and transferring their personal data, and your rights arising from the Law.

1. Methods of Collecting Personal Data

As Carpetdocia, in our capacity as data controller and in accordance with our legal obligations under applicable laws, we collect your personal data verbally, in writing, or electronically through various channels including our website, social media platforms, mobile applications, and other means. This data is collected in order to:

  • Enable you to benefit from our services,

  • Inform you of our campaigns (with your consent),

  • Record your suggestions and complaints,

  • Improve our service standards, and

  • Support our commercial and business strategies.

2. Processing of Personal Data and Purposes of Processing

As the data controller, Carpetdocia may collect, store, retain, update, organize, classify, or transfer your personal and/or sensitive personal data (with your explicit consent) through any communication channel including our call centers, written communication tools, social media pages, mobile channels, and in-store communication.

Your data may be shared with or transferred to authorized public institutions and/or legal/private entities in Turkey or abroad, in accordance with legal requirements and service needs.

We process personal data in compliance with the Law, for purposes including but not limited to:

  • Enabling customers to benefit from our services,

  • Informing them of our campaigns (with their consent),

  • Recording suggestions and complaints,

  • Enhancing service quality, and

  • Defining and implementing Carpetdocia’s business strategies.

3. Transfer of Personal Data

Carpetdocia will only share your personal data under your explicit consent or where required/permitted by law. This may include transfers:

  • Within Turkey and abroad,

  • To ensure the execution of business operations,

  • To facilitate communication between customers and service providers,

  • To offer better services, products, or opportunities.

Such data may be shared with:

  • Group companies,

  • Business partners,

  • Service providers and suppliers,

  • Auditors,

  • Governmental and legal authorities (when required by law).

4. Rights of the Personal Data Owner under Article 11 of the Law

Carpetdocia shall respond to the following requests of individuals regarding their personal data:

a) To learn whether Carpetdocia processes personal data and, if so, which data;
b) To be informed about the purposes of processing;
c) To know the third parties to whom personal data is transferred domestically or internationally;
d) To request correction of personal data if it is incomplete or incorrect;
e) To request the deletion or destruction of personal data in accordance with the Law;
f) To request notification of the correction, deletion, or destruction of personal data to third parties to whom data has been transferred;
g) To object to decisions made solely by automated systems that result in a negative outcome for the individual;
h) To request a copy of personal data.

Contact Information for Inquiries

You may contact us for any questions or concerns at the following address:

United States Office
Company Name: CARPETDOCIA LLC
Delaware Filing Number: 10197607
Incorporated in: Delaware, United States
Address: 8 The Green, Suite 18172, Dover, DE 19901, USA
Phone: +1 575 303 63 52
E-mail: info@carpetdocia.com

Privacy and Security

Carpetdocia Online Shop may request certain personal information (such as name, age, interests, e-mail, etc.) to better serve its customers. This data is used solely by Carpetdocia Online Shop for campaign creation, customer profiling, and preventing unwanted communications. It is not shared with third parties without your consent, nor sold or used for commercial purposes beyond its intended scope.

Customer information may be disclosed only upon the request of official authorities, as per mandatory legal requirements.

All data entered by the customer can only be accessed and modified by the customer. Payment information such as credit card details is never stored on Carpetdocia servers. All payment transactions are securely processed between the customer's browser and the bank interface.

Cookie Usage

Cookies are small text files stored on your device when visiting our site. These cookies help personalize your experience and improve usability.

We use cookies to:

  • Remember your preferences,

  • Speed up your future interactions,

  • Understand how you use our site,

  • Improve our website functionality and design.